Faq's
Welcome to KYSTLE SHOP! Here are some frequently asked questions to assist you:
1. Do you ship internationally?
No, currently we only ship within the Germany.
2. What are your accepted payment methods?
We accept Visa, Mastercard, American Express, PayPal, Discover, Diners Club.
3. What is your return policy?
We offer a 30-day return policy. If you're not satisfied with your purchase, you may return the item(s) within 30 days for a refund or exchange. Please refer to our Return & Refund Policy for more details.
4. Who covers the return shipping costs?
If the return is due to a wrong order made by the customer or a change of mind, the customer will be responsible for covering the actual return shipping costs. However, if the return is due to a fault on our part, such as receiving the wrong item or a defective product, we will cover the return shipping costs.
5. What is your order processing time?
Orders are typically processed within 1-3 business days (Monday to Friday) from the date of purchase.
6. How long does shipping take?
Free shipping typically takes 4-7 business days for delivery, resulting in a total delivery time of 5-10 business days from the date of purchase.
7. Is shipping free?
Yes, we offer free shipping on all orders within the Germany.
8. What is the order cut-off time?
Orders placed before 06:00 pm GMT on business days (Monday to Friday) will be processed and dispatched on the same day.
9. Do you accept returns on sale items?
Sale items marked as final sale or clearance are not eligible for return or exchange unless the item is faulty or damaged.
10. How can I contact customer support?
You can reach our customer service team via email at support@kystle.shop or by phone at +49 15510 829300 during our business hours (Monday to Friday, 08:00 am - 06:00 pm GMT).
If you have any further questions or concerns, please don't hesitate to contact us. We're here to help!
1. Do you ship internationally?
No, currently we only ship within the Germany.
2. What are your accepted payment methods?
We accept Visa, Mastercard, American Express, PayPal, Discover, Diners Club.
3. What is your return policy?
We offer a 30-day return policy. If you're not satisfied with your purchase, you may return the item(s) within 30 days for a refund or exchange. Please refer to our Return & Refund Policy for more details.
4. Who covers the return shipping costs?
If the return is due to a wrong order made by the customer or a change of mind, the customer will be responsible for covering the actual return shipping costs. However, if the return is due to a fault on our part, such as receiving the wrong item or a defective product, we will cover the return shipping costs.
5. What is your order processing time?
Orders are typically processed within 1-3 business days (Monday to Friday) from the date of purchase.
6. How long does shipping take?
Free shipping typically takes 4-7 business days for delivery, resulting in a total delivery time of 5-10 business days from the date of purchase.
7. Is shipping free?
Yes, we offer free shipping on all orders within the Germany.
8. What is the order cut-off time?
Orders placed before 06:00 pm GMT on business days (Monday to Friday) will be processed and dispatched on the same day.
9. Do you accept returns on sale items?
Sale items marked as final sale or clearance are not eligible for return or exchange unless the item is faulty or damaged.
10. How can I contact customer support?
You can reach our customer service team via email at support@kystle.shop or by phone at +49 15510 829300 during our business hours (Monday to Friday, 08:00 am - 06:00 pm GMT).
If you have any further questions or concerns, please don't hesitate to contact us. We're here to help!